FAQs

Shipping & Delivery

Within Australia, shipping is flat rate $15 for all rugs. 

We do ship internationally. Email us at hello@sugarcanetrading.com.au for a shipping quote for international orders.

 

Returns Policy

Should you feel for some reason not completely satisfied with your purchase, please contact us within 7 days of receipt of your rug to begin the returns process. You can return a rug for a full refund (minus the original shipping fee) if it is in original packaging and unused. A return shipping fee will be charged. 

 

Privacy Policy

Sugarcane Trading Co Pty Ltd respects your privacy

We have this privacy statement to demonstrate our firm commitment to privacy. You can access our home page and browse our entire site without disclosing any personal data. We collect your personal data only with your knowledge or your consent: when you submit orders or when you email us.

Security

We have implemented technology and security policies, rules and measures to protect any personal data that we have under our control from unauthorised access, improper use, alteration, and unlawful or accidental destruction.

Disclosing information

We will never sell or rent any private information. We will only disclose personal information in accordance with the Privacy Amendment (Private Sector) Act 2000. This means it will only be disclosed if:

  • We have your consent
  • We are required by law to disclose it
  • It is otherwise permitted under the Act
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